Job Summary

Salary

£18000.00 - £20000.00

Location

Telford

Type

Permanent

Ref

ET 1227A

Date Posted

15/12/2015

Customer Support

Job Description

Our Support role involves receiving requests from customers and internal users to solve issues they may have with the extensive product set. 
Each customer has a bespoke system and so this requires understanding of many different scenarios. 
Requests may be received by telephone and/or email so excellent communication skills are essential. 
There is a night shift pattern and so the ability to work in some isolation is essential. After full training, you will be expected to be able to handle a high proportion of any issues directly and where things become more complex, ensure a clean handover of the problem to other areas of the business.

1. Main duty involves information gathering and collation of reported issues.
2. Reproducing reported issues where possible.
3. Working within defined Service Level Agreements.
4. Diagnosis and solving customer membership issues and problems, liaising with Sales, Development and other Support members.
5. A technical background will assist in problem solving logic and techniques.
6. To perform other duties as directed by any Director of the company as may from time to time be required. 

Level Of Responsibility:
1. To complete work within the SLA’s set and to the standards set.
2. To ensure that no calls remain in the Logged status at the end of each day

Next Step

For more details on this vacancy contact Peter Green by phone:01952214088 or if you would like to email your cv. press the apply button below.